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  • Frequently Asked Questions

FAQs

We frequently get asked a lot of questions. So here are few common ones to help answer any that you may have...

Do you do small events?

Yes. Although our website showcases most of the large events we do, most of our events are on smaller budgets. We treat all of our clients with the same care and all events with the same attention to detail.

How long have you been established?

Party Doctors has been established since 2007 but was grown from another two companies that are two years older. These companies have now been bought out by Party Doctors which is going from strength to strength. The original companies were founded in 2005 by Daniel Kenney and Edward Gray after being in the industry for four years. Party Doctors is now made up of three companies which specialise production, catering & entertainment. Daniel Kenney is now the head of the company after Edward Gray left the company in 2010 to work within his family business, playing a key role within the business in quality control, innovation and event design.

How big are you?

Over the years we have gained a fantastic team of staff allowing us to cope with large scale events. However, we are small enough to care about the important things! Our team includes 14 full-time staff and more than 20 part-time and freelance workers. We produce around 100 events a year and supply to a further 500 through general hire and trade companies.

What types of events do you do?

Anything and everything! From private to public, we have experience in all fields and believe our experience, skills and bespoke equipment can be used in almost any situation. We have organised the most amazing VIP style birthdays to luxury weddings, corporate fun days, awards ceremonies, product launches. We always love a challenge…

Do you own all of the equipment you use?

For almost all events, yes! This allows us to be much more creative and bespoke. This means that we can provide the events that people always remember and why we have a great reputation. Most other companies hire off each other so they have to randomly piece together an event, usually ending up with a disjointed affair. Our basis when the company was originally founded was to supply everything in-house. There are still a few things that we do not offer in-house but can supply at competitive rates due to bulk and long-term hire such as generators and toilets. However, we only use the best suppliers and guarantee the lowest prices for this.

Do you take on work experience or placement students?

Yes, we always find the extra person helpful and find that having young enthusiastic people onsite to be a great boost of energy. Some of our full-time staff were originally work experience placements. We typically like to take on one placement student for each year who, if the right candidate, we hope to employ at the end of the placement after graduation.

How do I book? What are your payment terms?

If you would like to make a booking, simply call the office line and we will send you details via email or in the post. We would then require a 40% deposit of the total fee. The balance is then due before the event. Accounts are available for regular clients.

My venue is asking for a PAT Certificate & Public Liability Insurance, Do you have this?

All of our equipment is PAT tested every year. We currently have public liability insurance of up to £5 million but can extend to £10million if required.

Do I have to book everything through you?

No, not in the slightest! Although we do recommend booking everything through us as you will get a much better deal on like-for -like products and quality as we own everything in-house. You also have one point of contact and only a one-off delivery cost. We are however happy to supply whatever you like on a complete dry hire basis, even if you have had a full quote from us. We regularly work with other companies and hundreds of which hire our bespoke products for their events. We also offer a dry hire service where you can collect items from our warehouse or have them delivered. A large percentage of our business is a one-off hire service such as a discos or dance floors.

Do you price match?

We are always happy to price match items on like-for-like quality, subject to availability. We always recommend you research thoroughly what you are hiring in the events world as there is so much variation in products. For example, bars are custom made for or by most companies who own them if not sub-contracting. A round bar from one company may be wood frame and basic Perspex where the other (like ours) would be fully stainless steel complete with ice wells, speed rails and fridges. Photos can also be deceiving so make sure you check the finer details. We are an honest bunch here so feel free to call for advice.

Quotation Mark Quotation Mark
  • You have all been an absolute pleasure to do business with you and we shall recommend you highly to everyone. We wish you every success for the future as you thoroughly deserve it. We had a fantastic party in a wonderful setting. Tracy & Neil Williams, 21st Birthday
  • Thank you all so much for making Charlottes 18th party such a success. Everyone who worked on the night were absolutely fabulous and I will highly recommend you all at Party Doctors to anyone who is thinking of holding an event. Thank you all again! Andrew & Corinne Wickham
  • A massive THANK YOU to you too for your brilliant organisation & execution. What a great party & yes indeed to do it again. I look forward very much to seeing the photos. David Heilbron, 21st Birthday
  • We thought everything was so very well organised and professional, that you all undoubtedly helped towards making it a very successful and special evening. From the first point of contact, my first phone call with you to the final clearing away of the marquee, everything and everybody was just so professional and made it very stress free for us. The catering was amazing, and many guests commented that the canapes were the best they have ever tasted! We would have no hesitation in recommending you and your team to anyone we know wishing to have an event and obviously for our next one we will definitely be in touch. Karen Thompson, 21st Birthday
  • What a great service & team! Nothing was too much trouble and Emma was more than happy to answer my numerous questions & queries! The equipment was exactly as described and the delivery and collection went like clockwork. I wouldn’t hesitate to recommend this service especially if you want to make your event even more special. Thanks Guys! Alison Knight, Slush Machine
  • We just wanted to thank you for helping us create an absolutely amazing wedding. We could not have done it without you and although we have only been back in the country a few days, everyone is still talking about the wedding. David Cowan, Wedding
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